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FAQ

Do you care for animals on holidays?
Yes, our professional sitters work 365 days a year. For pet sitting visits that fall on a major holiday, we do charge an additional $5 per visit.

The Holiday fee applies on: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Juneteenth, July 4th, Labor day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Note: 100% of this fee goes directly to your pet sitter as a thank you for spending the holidays with your pet(s).

Do you charge for additional pets?

We charge by time, not by the number of pets. However, if you have several pets, we may suggest a longer visit window to ensure we can accommodate all their needs.

Do you administer medications to pets?

We will administer medications (and insulin injections) to pets as long as the pet is compliant and cooperative with the procedure. There is no additional charge for medication administration.

However, please note that we do not provide subcutaneous fluids nor pill cats directly in their mouths.

Do you keep my house keys?

Instead of keeping keys, we use a keyless process to access your home. This allows for increased security for you, so you know the whereabouts of your house keys at all times. It also allows us to better accommodate last-minute pet sit requests.  

Below are ways to leave a key for us at the visit:

  1. Use a lockbox with a key inside and leave it on your property.
  2. Have an electronic doorknob with a keypad. 
  3. Provide us with your garage door keypad code AND have a key on your property for us to use in the event of a power outage.
  4. Simply hide a key for sitters to use.
What happens if I return early from my vacation?

In order to allocate and commit a sitter to each pet sitting reservation and make sure you’re 100% covered, we are unable to offer refunds or service credits for early returns or cancelled visits.

Do you keep pets at your home or mine?

Most pets do much better while in the comfort of their own home, especially when pet parents are away. This way, they can remain in their routine and still have familiar scents, structures, and environments while we care for them. That’s why all of our services are provided in the comfort of your home.

How far in advance do I need to book services?

We prefer you book services at least two weeks prior to the reservation, especially for first-time clients. That way we also have plenty of time for your free consultation (where we get the opportunity to meet your pets) prior to your first service.