New Clients
STEP-BY-STEP PROCESS
Ready to get started?
We’d love to have you join The Pet Nanny In-Home family! Our process is simple (see below!) and we do that on purpose. Because, we know you’re busy. Our high-tech scheduling and database system allows us all to stay on top of the details, so that we can focus our energy caring and loving on your pets.
Get started by filling out the contact form linked below and let us take care of the rest.
01
Contact us
Fill out the contact form here and we’ll get in touch to set up your free consultation and answer any questions you may have.
02
It’s consultation time
This is our time to meet each other, get to know your pets, and go over their needs and routine prior to the first reservation
03
Set up Client Portal
If you’re ready to move forward, we’ll send over an email to get you set up with your Client Portal and get your reservation on the books! You can use this portal now and in the future to make new reservations, change current ones, and message our team.
It’s as easy as that!
Polices and procedures
First time clients? Please consult the following policies and procedures.
Consultations
We offer one free consultation in your home. We meet you and your pets and walk through your daily pet care routine. Before the consultation, we email Login activation information to access our software system. Clients will then complete the home and pet information prior to our consultation. Should a client wish to have a pet sitter return for additional instructions or meetings with the animals prior to the start of the pet sits, the client will be billed as a 30-minute visit at the prescribed rate.
Instead of Pet sitters keeping keys, we use a keyless process to access a client’s home. This allows for increased security for you, knowing the whereabouts of your house keys at all times. It also allows us to better accommodate last-minute pet sit requests.
Below are ways to leave a key for us at the visit:
- Use a lockbox with the key inside and leave it on your property.
- Have an electronic doorknob with the keypad.
- Provide us with your garage door keypad code AND have a key on your property for us to use in the event of a power outage.
- Simply hide a key for sitters to use.
During the consultation please let the pet sitter know the location of the lockbox/key and the lockbox code. And be sure to enter the information into our secure software system, Time to Pet.
Payment for services
Payment for services is submitted at least 4 days before services begin. We offer electronic payment (Credit Cards or ACH) via our Secure Pet Sitting Software, Time to Pet.
Early return
Once a pet sit reservation has begun, No refunds or service credits will be issued for early returns or canceled visits.
Cancellations
Cancellation policy vacation care:
- 5 or more days’ notice: there is no cancellation fee
- 2-4 days’ notice: 25% of the total reservation bill is due
- 0-24 Hours’ notice: 50%of the total reservation bill is due
Cancellation policy during any HOLIDAY week:
- 8 or more days’ notice: there is no cancellation fee
- 4-7 days’ notice: 50% of the reservation bill is due
- 0-3 days’ notice: 100% of the reservation bill is due
- Holidays are: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
Cancellation Policy for recurring schedule daily dog walking clients: Pet sits canceled with less than 24 hours notice will not be refunded. If cancellation is due to the client’s illness, pet sitters will not care for the animals while the client is home so as not to become infected. The cancellation policy still applies.
Holiday deposits
Usually requires no deposit for established clients. During peak Holiday times, New Clients will need to provide a 50% deposit to hold the reservation.
Regular daytime visits
It is recommended that you book services at least 1 week prior. However, we try very hard to accommodate our established clients with last-minute requests.
Why we DON'T do every other day pet sitting
We DO NOT accept every other day pet sitting reservations. All pet sitting services must be scheduled at least 1 x per day, on consecutive days in a row, at least one day after your departure to one day before your arrival date. This assures us that if your pet ends up stuck behind a dryer or other location, becomes ill, or the home air conditioner breaks in the summer, they can be assisted in a reasonable amount of time.
Infectious or contagious disease or illness
We do not care for animals with Infectious or Contagious Diseases or Illnesses. Even if the animal is quarantined away from other animals in the house. Reason being that we visit multiple houses each day and cannot risk spreading the illness not only to our pet sitters, but also to our other clients’ animals.