Navigation

Polices and Procedures

Consultations

We offer 1 free consultation in your home. We meet you and your pets and walk through your daily pet care routine. Before the consultation, we email Login activation information to access our software system.  Clients will then complete the home and pet information prior to our consultation.  Should a client wish to have a pet sitter return for additional instructions or meetings with the animals prior to the start of the pet sits, the client will be billed as a 30-minute visit at the prescribed rate.  

Two working house keys are required at time of consultation.  If The Pet Nanny needs to return to the client’s home prior to the first service to obtain the keys, the client will be billed for a Key Pick Up visit at the prescribed rate.  

Payment for Services

Payment for services is submitted at least 2 days before services begin or, in the case of cash or check, is left on the counter for our first pet sit or mailed to the Pet Nanny Office prior to the start of the pet sit.

Early Return

Once a pet sit reservation has begun, No refunds or service credits will be issued for early returns or cancelled visits.

Cancellations

Cancellation Policy Vacation Care: 

  • 0-24 Hours’ notice:  50%of the total reservation bill is due ($300 maximum)
  • 2-4 days’ notice: 25% of the total reservation bill is due ($150 maximum)
  • 5 or more days’ notice:  there is no cancellation fee

Holiday Cancellations:  Cancellation during any HOLIDAY week:

  • 0-3 days’ notice: 100% of the reservation bill is due
  • 4-7 days’ notice:  50% of the reservation bill is due
  • 8 or more days’ notice: there is no cancellation fee

Cancellation Policy for recurring schedule daily dog walking clients: Pet sits cancelled with less than 24 hours’ notice will not be refunded.  If cancellation is due to client illness, pet sitters will not care for the animals while client is home so as not to become infected.  Cancellation policy still applies.  

Holiday Deposits

Usually requires no deposit for established clients. During peak Holiday times, New Clients will need to provide a 50% deposit to hold the reservation.

Regular morning & evening visits

It is recommended that you book services at least 2 weeks prior. However, we try very hard to accommodate our established clients for last minute notices.

Concerns you should know about Every Other Day Pet Sitting

We DO NOT accept every other day pet sitting reservations. All pet sitting services must be scheduled at least 1 x per day, in consecutive days in a row, at least one day after your departure to one day before your arrival date. This assures us that if your pet ends up stuck behind a dryer or other location, becomes ill, or the home air conditioner breaks in the summer, they can be assisted in a reasonable amount of time.

Infectious or Contagious Disease or Illness

We do not care for animals with Infectious or Contagious Diseases or Illnesses.  Even if the animal is quarantined away from other animals in the house.   Reason being that we visit multiple houses each day and cannot risk spreading the illness not only to our pet sitters, but also to our other clients’ animals.